The Billing & Collections Division of the Finance Department provides services of general city and utility billing revenue collection, utility billing services for water, wastewater, trash removal, storm water, and customer service.

In addition to billing and collection activities, historical records are maintained for each account to assist in account analysis. This Division is also responsible for receiving applications for new water and sewer service as well as service disconnection's for delinquent accounts.

Broker Direct Billing AgreementCustomer Service Survey Water and WastewaterEFT-Authorization Agreement Frequently Asked QuestionsNew Business Account ChecklistResidential Application For Utility ServiceNon-Residential Application for Utility ServiceFinance Department Resources Property Owner Consent of Lease AgreementRate SchedulesRelease UtilityUtility Special District PolicySolid Waste ChargesWatersmart PortalUtility Assistance ProgramAuthorization To Receive Account And Billing Statements Agreement

Additional Signers provide Third-Party Account Access to account and billing information. In the event the account owner/renter is unable to obtain billing information, this form allows the account owner/renter to designate a third-party individual(s) to obtain account information only. This form must be printed out, signed, and brought to the Utility Billing Division by the owner/renter with their driver license. If someone other than the account owner/renter brings in the this form, it must be signed by the account owner/renter and notarized.